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Returns & Refund Policy

If you are not entirely satisfied with your purchase, we're here to help.

Returns

If you are not entirey satisfied with the quality of out firewood you are eligible to return your firewood.

To be eligible for a return, your item must be unused and in the same condition that you received it. If you have opened one or two bags of firewood you are still eligible to return your firewood.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the firewood.

If your return is approved, we will initiate a refund to you via EFT (we will request your banking details).

Your refund should arrive within 3 working days from date of return.

Shipping

We charge R250 to collect the firewood from your premises or you can drop it off free of charge. The cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us on 081 390 3814 or email us at sales@joburgfirewood.co.za